How we use your information
This privacy statement tells you what to expect when ‘The Company’ collects your personal information. It applies to information we collect about: Visitors to our website, Complaints and feedback received, Information required for commercial purposes for providing our services to our customers Information for marketing of ‘The Company’, Job applicants and our current and former employees.
Visitors to our website
When someone visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
What Are Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies. However further details are below to assist if you feel you want to disable cookies on your browser.
The Cookies We Set
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence. In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Third Party Cookies
Submission of your information, requested, from our website is held on our secure platform. This is protected by all methods necessary. Only the required personnel have access to this information. Your information will only be used for the stated intended purpose and will not be shared outside of Portable Offices (Hire) unless we need to share your data with any relevant third party for the purpose of fulfilling your enquiry or any contract with us. Complaints and feedback
Should you wish to make a complaint please contact us 0845 519 5890. All information received during the course of a complaint is handled with the same level of security protection and need for privacy as any other information we collect. Information required for commercial purposes for providing our services to our customers
Custodian Guarding Company Limited uses information provided by yourself to provide our services and products to our customers. This data is only used for its intended and stated purpose. This includes financial information for the production of invoices and receiving of payments for services provided.
Protecting your information
In order to protect your information, we have in place the following methods of protection:
. Monitored Firewall protection
. Malware protection on all platforms
. Encryption on data at rest and at point of use
. Ongoing backups
. Auditing for data integrity on an ongoing basis
Information Backups Custodian Guarding Company Limited have a backup policy in place. We retain backups for a maximum of one year. Upon receiving a request to remove data of a personal nature, this will be completed by removing all reference and data from the production environment. The full deletion of this data will be achieved after the retention period stated above has been reached.
Requests for your information.
We will respond to requests for the information we hold on you within the required 30 day period. Initial requests will not be charged. However, should more than 2 requests be made within a 6 month period of time, subsequent requests will be charged at £10 per request. All information will be provided in the format of a PDF document.
Custodian Guarding Company Limited collect information from various sources for marketing purposes. This information can be from social media forums or industry forums. We do not purchase information from other sources for marketing purposes. We retain this information for a period of no more than 18 months, or the duration of the marketing campaign only.
Custodian Guarding Company Limited may share information with any of the following external organisations for commercial purposes
. External suppliers for the purpose of fulfilling any queries, quotations and contract with us.
Information is shared with organisations within the UK/EU Data is retained for processing purposes only on cloud services which are distributed globally The exception to this criteria is the sharing of information with UK authorities for investigatory purposes as per current legislation on financial and personnel data.
Custodian Guarding Company Limited are aware that sometime information with regards to suppliers is personal in nature. This information is protected to the full extent as any other information within our environment. This information is not shared unless express permission is granted by the individual.
When Custodian Guarding Company Limited receive job applications we hold these in a secure manner. The application forms are deleted or, in the instance of hard copies, shredded after the selection period is completed. This information is not shared outside our organisation and is only shared internally with designated personnel. Were information of an applicant is to be retained for future use only the contact information will be retained. Consent from the applicant will be sought prior to the retention of any personal contact information.
All personal information held by Custodian Guarding Company Ltd on current employees is managed and maintained in a secure manner, the same as any other information we hold. All employees have the right to view the data we hold on them at any time. A formal request is required to be made for this information through their line manager. Former employees
All personal information held by Custodian Guarding Company Limited on former employees is managed and maintained in a secure manner, the same as any other information we hold. Should a former employee wish to view the data that we hold on them the steps for requesting information (detailed above) is followed. Information held on personnel is retained for a period no longer than 3 years after the cessation of employment, in line with current UK legislation. After this period of time all information on the former employee is deleted. If requested, a confirmation of this will be communicated to the person. Reporting of Data Breaches
Custodian Guarding Company Limited report all major data breaches of data we have control and are responsible for, to the Information Commissioners Office, our customers and/or suppliers.
All potential data breaches are fully investigated as per our Information Security Incident Policy.
When a data breach is detected and the severity ascertained, this will be reported to the ICO within 72 hours.Security and Protection
Portable Offices (Hire) take security of all information seriously, as such, our management system is audited and verified on an annual basis How to turn off cookies (be warned our site and others sites may not function with cookies turned off) For PCs: click on ‘Help’ at the top of your browser window and select the ‘About’ option For Macs: with the browser window open, click on the Apple menu and select the ‘About’ option
1. Click on ‘Tools’ at the top of your browser window and select Options
2. Click the ‘Under the Hood’ tab, locate the ‘Privacy’ section, and select the ‘Content settings’ button
3. Now select ‘Allow local data to be set’
Microsoft Internet Explorer 6.0, 7.0, 8.0
1. Click on ‘Tools’ at the top of your browser window and select ‘Internet options’ , then click on the ‘Privacy’ tab
2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
3. Settings above Medium will disable cookies Mozilla Firefox
1. Click on ‘Tools’ at the top of your browser window and select Options
2. Then select the Privacy icon
3. Click on Cookies, then select ‘allow sites to set cookies’ Safari
1. Click on the Cog icon at the top of your browser window and select the ‘Preferences’ option
2. Click on ‘Security’, check the option that says ‘Block third-party and advertising cookies’
3. Click ‘Save’ cookies’
How to check cookies are enabled on Macs
Microsoft Internet Explorer 5.0 on OSX
1. Click on ‘Explorer’ at the top of your browser window and select ‘Preferences’ options
2. Scroll down until you see ‘Cookies’ under Receiving Files
3. Select the ‘Never Ask’ option
Safari on OSX
1. Click on ‘Safari’ at the top of your browser window and select the ‘Preferences’ option
2. Click on ‘Security’ then ‘Accept cookies’
3. Select the ‘Only from site you navigate to’